Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and VGmaniaz Retails ("Company," "we," "us," or "our"), the operator of Whats Maniaz (whatsmaniaz.cloud).

By creating an account or using any part of the Whats Maniaz platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our services.

2. Description of Service

Whats Maniaz is a cloud-based Software-as-a-Service (SaaS) platform that provides businesses with access to the WhatsApp Business API. Our services include:

• Template messaging — create, submit, and manage WhatsApp message templates for approval by Meta.
• Broadcast campaigns — send approved template messages to multiple recipients via scheduled or immediate broadcasts.
• Delivery tracking — monitor real-time delivery status (sent, delivered, read, failed) for every message.
• Contact management — import, organize, and manage recipient contact lists.
• Campaign analytics — view performance metrics and reports for your messaging campaigns.
• Wallet and billing management — manage prepaid credits used for sending messages.

Our platform operates as a technology provider facilitating access to the WhatsApp Business API provided by Meta Platforms, Inc. We are not affiliated with, endorsed by, or a representative of Meta or WhatsApp.

3. Eligibility

To use Whats Maniaz, you must:

• Be at least 18 years of age.
• Have the legal authority to enter into these Terms on behalf of yourself or the business entity you represent.
• Have a valid WhatsApp Business Account (WABA) or be willing to create one.
• Comply with all applicable local, national, and international laws and regulations.

4. User Responsibilities

As a user of Whats Maniaz, you agree to the following responsibilities:

4.1 Compliance with WhatsApp Business Policy

You must comply with Meta's WhatsApp Business Messaging Policy, WhatsApp Commerce Policy, and all other applicable Meta platform policies at all times. We reserve the right to suspend or terminate your account if Meta reports a policy violation.

4.2 Opt-In Consent

You must obtain valid, documented opt-in consent from every recipient before sending them messages through the platform. This means each recipient has actively agreed to receive WhatsApp messages from your business. You are solely responsible for maintaining records of consent and for providing recipients with a clear and easy way to opt out.

4.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and API tokens. You must notify us immediately if you suspect unauthorized access to your account. We are not liable for losses resulting from unauthorized use of your account.

4.4 Accurate Information

You agree to provide accurate and complete information when creating your account and to keep your information up to date.

5. Prohibited Uses

You may not use Whats Maniaz for any of the following:

• Spam or unsolicited messaging — sending messages to recipients who have not opted in or who have opted out.
• Illegal content — distributing content that is unlawful, defamatory, obscene, threatening, or otherwise objectionable.
• Fraud or deception — impersonating another person or business, or sending misleading information.
• Malware distribution — sending links or attachments containing viruses, malware, or harmful code.
• Harassment — using the platform to harass, intimidate, or threaten any individual.
• Violation of third-party rights — sending content that infringes intellectual property, privacy, or other rights of third parties.
• Platform abuse — attempting to reverse engineer, exploit vulnerabilities, or disrupt the operation of the platform.
• Reselling — reselling or sub-licensing access to the platform without our written consent.

Violation of these prohibitions may result in immediate account suspension or termination without refund.

6. Billing and Payment

6.1 Wallet-Based Prepaid Credits

Whats Maniaz operates on a wallet-based prepaid credit system. You must maintain a positive wallet balance to send messages. Credits are purchased in advance and deducted on a per-message basis as messages are sent.

6.2 Per-Message Charges

Each message sent through the platform incurs a per-message charge. Pricing varies based on the message category (utility, marketing, authentication, service) and the recipient's country. Current pricing is displayed in your dashboard and is subject to change with prior notice.

6.3 Non-Refundable Credits

Purchased credits are non-refundable except where required by applicable law. Credits do not expire as long as your account remains active. If your account is terminated for a violation of these Terms, any remaining credits will be forfeited.

6.4 Failed Messages

Credits are deducted when a message is submitted to the WhatsApp Business API. If a message fails to deliver due to an invalid number, an unregistered WhatsApp account, or other recipient-side issues, the credit may still be deducted as the API call was processed. We are not responsible for message delivery failures caused by factors outside our control.

7. Intellectual Property

All content, design, code, logos, trademarks, and intellectual property associated with the Whats Maniaz platform are owned by VGmaniaz Retails or its licensors. You may not copy, modify, distribute, or create derivative works from any part of our platform without our express written permission.

You retain ownership of the content you create and send through the platform (such as message templates and media). By using our services, you grant us a limited license to process and transmit your content solely to provide the services described herein.

8. Service Availability and Modifications

We strive to provide reliable, uninterrupted service but do not guarantee 100% uptime. The platform may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control (including but not limited to Meta API outages or policy changes).

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice. We will make commercially reasonable efforts to notify you of material changes in advance.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• The platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
• VGmaniaz Retails shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
• Our total aggregate liability for any claims arising from your use of the platform shall not exceed the total amount paid by you to us in the 12 months preceding the claim.
• We are not liable for message delivery failures, template rejections by Meta, changes to WhatsApp Business API functionality, or any actions taken by Meta regarding your WhatsApp Business Account.

10. Indemnification

You agree to indemnify, defend, and hold harmless VGmaniaz Retails, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the platform.
• Your violation of these Terms.
• Your violation of any applicable law, regulation, or third-party right.
• The content of messages you send through the platform.
• Your failure to obtain proper opt-in consent from recipients.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us at email@visheshgoel.com or by using the account deletion option in your platform settings. Upon termination, your access to the platform will be revoked and your data will be handled in accordance with our Privacy Policy.

11.2 Termination by Us

We may suspend or terminate your account immediately and without prior notice if:

• You breach any provision of these Terms.
• You violate Meta's WhatsApp Business policies.
• Your use of the platform poses a security risk or legal liability.
• We are required to do so by law or regulation.
• Your account has been inactive for more than 12 consecutive months.

11.3 Effect of Termination

Upon termination, all rights granted to you under these Terms will immediately cease. Sections relating to intellectual property, limitation of liability, indemnification, and governing law shall survive termination.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and notify you via email or an in-platform notification. Your continued use of the platform following such changes constitutes your acceptance of the updated Terms.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and VGmaniaz Retails regarding your use of the Whats Maniaz platform and supersede all prior agreements, communications, and proposals, whether oral or written.

16. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us: