Privacy Policy

1. Introduction

Whats Maniaz (whatsmaniaz.cloud) is a WhatsApp Business API platform operated by VGmaniaz Retails ("we," "us," or "our"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform and related services.

By accessing or using Whats Maniaz, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect the following categories of information:

2.1 Account Information

• Full name
• Email address
• Phone number
• Business name and details
• Account credentials (passwords are stored in hashed form only)

2.2 WhatsApp Business Account Data

• WhatsApp Business Account ID (WABA ID)
• Phone Number ID associated with your WhatsApp Business Account
• Business verification status
• Access tokens required to operate the WhatsApp Business API on your behalf

2.3 Messaging Data

• Message templates (content, category, language, and approval status)
• Recipient phone numbers for broadcast campaigns
• Message delivery status (sent, delivered, read, failed)
• Broadcast campaign metadata (schedule, audience size, completion status)

2.4 Usage and Technical Data

• IP address and browser information
• Pages visited and features used within the platform
• Timestamps of actions taken
• Device type and operating system

3. How We Use Your Information

We use the information collected for the following purposes:

• Providing WhatsApp messaging services — sending messages, managing templates, and processing delivery notifications via the WhatsApp Business API.
• Template management — creating, submitting, and tracking the approval status of your WhatsApp message templates with Meta.
• Broadcast scheduling and execution — managing your messaging campaigns, scheduling broadcasts, and processing recipient lists.
• Delivery tracking and analytics — providing real-time delivery reports and campaign performance metrics.
• Account administration — managing your account, authenticating your identity, and processing wallet top-ups and billing.
• Platform improvement — analyzing usage patterns to improve our services, fix bugs, and develop new features.
• Legal compliance — fulfilling our legal obligations and responding to lawful requests.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We share data only in the following limited circumstances:

• Meta / WhatsApp — We share necessary data (message content, recipient phone numbers, template details) with Meta Platforms, Inc. and WhatsApp LLC as required to operate the WhatsApp Business API and deliver messages on your behalf. This sharing is governed by Meta's own terms and policies.
• Service providers — We may use trusted third-party service providers for hosting, payment processing, and infrastructure, who are contractually obligated to protect your data.
• Legal requirements — We may disclose information if required by law, regulation, legal process, or governmental request.
• Business transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with prior notice.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:

• Account data is retained for the duration of your account and for 30 days after account deletion to allow for recovery.
• Message delivery logs are retained for 90 days for analytics and troubleshooting purposes, after which they are automatically purged.
• Campaign and broadcast data is retained for 12 months for reporting purposes.
• Billing records are retained for the period required by applicable tax and financial regulations.

6. Data Deletion

You may request deletion of your personal data at any time by contacting us at email@visheshgoel.com. Upon receiving a verified deletion request, we will:

• Delete your account and associated personal information within 30 days.
• Remove your messaging data and campaign records.
• Revoke any stored API tokens associated with your WhatsApp Business Account.
• Retain only the minimum data required by law (e.g., billing records for tax compliance).

You may also delete your account directly from within the platform settings page.

7. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit using TLS/SSL.
• Hashed and salted password storage using bcrypt.
• Secure token-based authentication (JWT).
• Regular security reviews and vulnerability assessments.
• Access controls limiting data access to authorized personnel only.

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data.
• Right to restrict processing — request that we limit how we use your data.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to object — object to processing of your personal data for certain purposes.

To exercise any of these rights, please contact us at email@visheshgoel.com. We will respond to your request within 30 days.

9. Your Rights Under CCPA

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:

• Right to know — you may request details about the categories and specific pieces of personal information we have collected about you.
• Right to delete — you may request that we delete the personal information we have collected from you.
• Right to opt out of sale — we do not sell your personal information. There is no need to opt out.
• Right to non-discrimination — we will not discriminate against you for exercising any of your CCPA rights.

To submit a CCPA request, contact us at email@visheshgoel.com.

10. Cookies and Tracking

Whats Maniaz uses essential cookies for authentication and session management. We do not use third-party advertising cookies or trackers. Essential cookies are strictly necessary for the platform to function and cannot be disabled.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an email notification. Your continued use of the platform after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: